SUSTHAA

Privacy Policy

Effective Date

At susthaa, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when accessing our mental health care services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect:

We may collect and process the following types of personal information when you use our mental health care services:

  • Identifying information: Name, contact details (address, phone number, email), date of birth, and gender.
  • Medical and health information: Past medical history, present symptoms, diagnosis, treatment records, medications, and any other relevant health information necessary for your treatment.
  • Financial information: Insurance details, payment information, and billing records.
  • Communication information: Correspondence, emails, or other forms of communication between you and our mental health care providers.
  • Usage data: Information about your interactions with our website, mobile applications, or other digital platforms, including IP address, browser type, device information, and usage patterns.

Use of Information:

We use the collected information for the following purposes:

  • Providing mental health care services and treatment plans tailored to your needs.
  • Managing and maintaining your account, including scheduling appointments and processing payments.
  • Communicating with you regarding your treatment, appointment reminders, and other important information related to our services.
  • Conducting research and analysis to improve the effectiveness of our mental health care services.
  • Complying with legal obligations and responding to lawful requests from governmental authorities.
  • Protecting the rights, property, or safety of our clients, staff, or othe

Disclosure of Information:

We may share your personal information under the following circumstances:

  • With your explicit consent or as necessary to provide the requested mental health care services.
  • With our mental health care providers, therapists, counselors, or other professionals involved in your treatment.
  • With third-party service providers who assist us in delivering our services (e.g., appointment scheduling, payment processing, data storage).
  • When required by law, such as responding to court orders, legal processes, or government inquiries.
  • To protect our rights, safety, or property and that of our clients, staff, or others.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute data security.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

You have the right to:

  • Access, correct, or update your personal information in our records, subject to applicable laws.
  • Request the deletion of your personal information, unless we have a legitimate reason to retain it.
  • Opt-out of receiving marketing communications from us.
  • Withdraw your consent to the processing of your personal information, where applicable. To exercise your rights, please contact us using the information provided in Section 7.

Contact Information:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: susthaa

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our information practices. We encourage you to periodically review this page for any updates. The revised Privacy Policy will be effective from the date of publication.

By accessing our mental health care services, you acknowledge that you have read, understood, and agreed to the terms and practices outlined in this Privacy Policy.